General Terms and Conditions:
Sleepy Baby Coach: How it works
Step 1: Preliminary questionnaire, sleep evaluation and custom sleep plan
You will complete the digital questionnaire detailing your baby’s days, nights, temperament, and routines. I have have everything I need to create a sleep plan that is the perfect, fit for your family's needs.
Step 2: Private 1:1 consultation via phone or Zoom
We meet for a 60-90 minutes sleep consultation for an in-depth review of your customized sleep plan. Here, we will discuss exactly what you should do in every scenario possible while your child is learning new sleep habits so that you have a path to success with a clear understanding of the process to see results. The customized sleep plan will be sent to you via email the same evening after the consultation.
Step 3: Personalized 1:1 follow-up support
I will provide three (3) weeks of personalized support, including five (5) scheduled 20-minute calls and unlimited email/text message support. We will book our first follow-up phone call for the morning after the first night of your sleep plan. All emails will be responded to promptly within 24 hours. Your package does NOT include bedtime/overnight text support. You may upgrade for continuous text support during bedtime ($100/bedtime), half night ($400/night) or full night ($600/night).
I respond to text messages and check your sleep tracker twice daily, at 7:30am & 5:30pm. You may text me outside of these hours, but a response is not guaranteed. Text messages are reserved for quick responses, while topics that require detailed explanations are more effectively communicated via scheduled phone calls or email. A detailed Follow-Up Support document will be sent to you along with your sleep plan.
Step 4: Sleep tracker
Completing your online sleep log is a critical element of the Sleepy Baby Coach Solutions. The sleep log allows me to gather much-needed data on your baby’s sleep which will help me detect patterns and make changes where needed. I will check the sleep log daily and provide feedback based on those observations. Please feel free to leave any comments or questions within the log.
Step 5: Guide for Future Success
I will give you a tailor made package that addresses issues in the future that may affect your child’s sleep patterns.
Total investment: $595CAD
My services are not medical advice. The advice you receive from me is for informational purposes only and is intended for use with common early childhood sleep issues that are wholly unrelated to medical conditions. My advice is NOT intended to be a substitute for medical advice or treatment. Always seek the advice of your doctor or other qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in The Sleep Sense Program/Sleepy Baby Coach solutions. Reliance on any information provided by Sleepy Baby Coach Inc. is solely at your own risk.
Client agrees to follow safe sleeping practices in line with SIDS recommendations.
Client agrees to check with their General Practitioner/Medical Doctor to ensure that their child has no medical conditions which prevent them from safely participating in the SBC solutions.
Client agrees to disclose any medical condition to Sleepy Baby Coach Inc. at the beginning and throughout the SBC Solutions.
Whilst SBC endeavors to help you get your child sleeping through the night and napping well (where applicable), we cannot guarantee that the customized sleep solution will work for all children.
The level of success for your child to be sleeping successfully is significantly enhanced by following the recommended sleep solutions constructed for your child by SBC. Not following the customized sleep plan, or only selecting components of the plan, will reduce the likelihood that your child will be success in the SBC Solutions.
It is crucial to the success of the program that all family members and “family helpers" involved with care taking responsibilities follow the customized sleep plan. Consistency with implementation of the sleep plan is critical to the success of the program.
Any changes you make to your babies sleeping or eating arrangements are your decision and we at SBC only make suggestions for change, of which you are responsible for choosing to implement.
Payment & Cancellations
Payment of the invoice is due 72 hours prior to the scheduled private 1:1 consultation. If the invoice hasn’t been paid timely your customized sleep plan will not be written and your private 1:1 consultation with be rescheduled for a later date.
Cancellations less than 72 hours prior to scheduled private 1:1 consultation date will only be refunded 50% of the fee.
Refunds will not be given once a consultation has taken place and a personalized sleep plan has been created.
If the client chooses to delay beginning the plan after the private 1:1 consultation and sleep plan creation, no refunds will be provided.
Excluding any medical issues, the plan must be started within 30 days of the 1:1 consultation due to the age and developmental sensitivity of the plan. Going beyond this time frame requires a mandatory updated questionnaire, re-evaluation, updated plan and a possible additional consultation (additional fees will apply) or you forfeit your sleep plan support package.
During the follow-up process, if the client is unresponsive to voice/text/emails from Sleepy Baby Coach Inc. after 3 weeks of the 1:1 consultation, Sleepy Baby Coach Inc. is not held accountable for your progress with the sleep plan and cannot guarantee your success with seeing sleep changes.
I understand that my customized sleep plan is meant for the child in which the questionnaire was completed. It should not be shared with a third party as a sleep plan for another child not addressed in the questionnaire.
I understand that information about my child may be utilized in case studies. No identifying information will be used and all names will be changed in case studies.
SBC reserves the right to make amendments to the terms and conditions from time to time and without warning.
Exclusion/Limitation Of Liability
Sleepy Baby Coach Inc. does not make any representations or warranties, express or implied, regarding consulting services provided. Sleepy Baby Coach Inc.’s liability (if any) is limited to the consulting fee paid by you to Sleepy Baby Coach Inc., and in no event will Sleepy Baby Coach Inc. be liable to you for any other claim, losses or damages.
Payment of the invoice to Sleepy Baby Coach Inc. for services provided by Sleepy Baby Coach Inc. constitutes the acknowledgement and agreement of the general terms and conditions outlined on this page.