General Terms and Conditions
Expectations and Commitment
Completing the online sleep tracker daily is a critical element of the sleep plan. The sleep tracker allows Sleepy Baby Coach (SBC) to gather much-needed data on a child’s sleep which will help SBC detect patterns and make changes as needed. Sleep trackers are checked daily. Incomplete sleep trackers will result in delays for receiving feedback and/or limit SBC's ability to help parents and will likely hinder said child's success in quickly learning new sleep skills.
It is imperative that the client keeps SBC updated on any other issues or concerns that may arise. Failure to do so results in an inability for SBC to help said client and their child(ren) with their sleep goals. Seeing positive sleep changes and teaching children the skill to sleep is a joint partnership with SBC and parents. A child's progress highly depends on the parent's ability to consistently implement the changes set forth by SBC.
Unlimited Text and Email Support
Unlimited support means Baby Sleep Coach (SBC) is available during the working hours of 7:30am to 5:30pm Monday through Friday. At the minimum, text messages and sleep trackers with be checked twice daily, at 7:30-9:00am & 5:00-5:30pm Monday through Friday. You may text SBC outside of these hours, but response times may vary. Text messages are reserved for quick responses, while topics that require detailed explanations are more effectively communicated via scheduled phone calls or email.
Weekend Support (Premium Sleep Packages only)
Weekend support means SBC will be available during working hours of 7:30am to 6:30pm, 7 days a week, Monday through Sunday. At the minimum, text messages and sleep trackers with be checked twice daily, at 7:30-9:00am & 5:00-5:30pm Monday through Sunday. You may text SBC outside of these hours, but response times may vary. Text messages are reserved for quick responses, while topics that require detailed explanations are more effectively communicated via scheduled phone calls or email.
Bedtime Text Support for Night #1 (Premium Sleep Packages only)
Bedtime text support means SBC will schedule bedtime text support for night #1 of client's sleep plan. Bedtime text support ends when said child falls asleep that same night.
Scheduled Phone Calls
If you are not home at our scheduled time and do not call SBC back within a half hour, then that missed call still counts as one of the client's phone calls. Should a client wish to change the date/time of call, reschedule with SBC directly via voice/text at 672-513-7262 (work) or 604-319-7262 (mobile) or e-mail (email@example.com).
Four Check-in Calls for the Next Year (Premium Sleep Packages only)
Four (4) check-in calls will be redeemed upon scheduling the phone call directly with SBC. 4 calls expire 12 months from the date the sleep plan began.
Six Months Text Support (Premium Sleep Packages only)
Six months text support ends 6 months from the date the sleep plan began. SBC will be available during working hours of 7:30am to 6:30pm, 7 days a week, Monday through Sunday. At the minimum, text messages and sleep trackers with be checked twice daily, at 7:30-9:00am & 5:00-5:30pm Monday through Sunday. You may text SBC outside of these hours, but response times may vary. Text messages are reserved for quick responses, while topics that require detailed explanations are more effectively communicated via scheduled phone calls or email. Six text support.
Virtual Bedroom Assessment (Premium Sleep Packages only)
Virtual bedroom assessment will be conducted following the American Academy of Pediatrics safe sleep guidelines, in line with SIDS prevention and recommendations. SBC is not held accountable for any health risks posed by items or objects not disclosed during a child's virtual bedroom assessment.
SBC services are not medical advice. The advice you receive from SBC is for informational purposes only and is intended for use with common early childhood sleep issues that are wholly unrelated to medical conditions. SBC advice is NOT intended to be a substitute for medical advice or treatment. Always seek the advice of your doctor or other qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in The Sleep Sense Program/Sleepy Baby Coach solutions. Reliance on any information provided by Sleepy Baby Coach Inc. is solely at a client's own risk.
Client agrees to follow safe sleeping practices in line with SIDS recommendations.
Client agrees to check with their General Practitioner/Medical Doctor to ensure that their child has no medical conditions which prevent them from safely participating in the SBC solutions.
Client agrees to disclose any medical condition to Sleepy Baby Coach Inc. at the beginning and throughout the SBC Solutions.
Whilst SBC endeavors to help you get said child sleeping through the night and napping well (where applicable), SBC cannot guarantee that the customized sleep solution will work for all children.
The level of success for a child to be sleeping successfully is significantly enhanced by following the recommended sleep solutions constructed for said child by SBC. Not following the customized sleep plan, or only selecting components of the plan, will reduce the likelihood that the child will be success in the SBC Solutions.
It is crucial to the success of the program that all family members and “family helpers" involved with care taking responsibilities follow the customized sleep plan. Consistency with implementation of the sleep plan is critical to the success of the program.
Any changes parents make to said babies sleeping or eating arrangements are a client's decision and we at SBC only make suggestions for change, of which you are responsible for choosing to implement.
Payment & Cancellations
Payment of the invoice is due 72 hours prior to the scheduled private 1:1 consultation. If the invoice hasn’t been paid timely, the client's customized sleep plan will not be written and the client's private 1:1 consultation with be rescheduled for a later date.
Cancellations less than 72 hours prior to scheduled private 1:1 consultation date will only be refunded 50% of the fee.
Refunds will not be given once a consultation has taken place and a personalized sleep plan has been created.
If the client chooses to delay beginning the plan after the private 1:1 consultation and sleep plan creation, no refunds will be provided.
Excluding any medical issues, the plan must be started within 30 days of the 1:1 consultation due to the age and developmental sensitivity of the plan. Going beyond this time frame requires a mandatory updated questionnaire, re-evaluation, updated plan and a possible additional consultation (additional fees will apply) or the client forfeits the sleep plan support package.
During the follow-up process, if the client is unresponsive to voice/text/emails from Sleepy Baby Coach Inc. after 2 weeks of the 1:1 consultation, Sleepy Baby Coach Inc. is not held accountable for a client's progress with the sleep plan and cannot guarantee a client's success with seeing sleep changes.
I understand that my customized sleep plan is meant for the child in which the questionnaire was completed. It should not be shared with a third party as a sleep plan for another child not addressed in the questionnaire.
I understand that information about my child may be utilized in case studies. No identifying information will be used and all names will be changed in case studies.
SBC reserves the right to make amendments to the terms and conditions from time to time and without warning.
Exclusion/Limitation Of Liability
Sleepy Baby Coach Inc. does not make any representations or warranties, express or implied, regarding consulting services provided. Sleepy Baby Coach Inc.’s liability (if any) is limited to the consulting fee paid by you to Sleepy Baby Coach Inc., and in no event will Sleepy Baby Coach Inc. be liable to you for any other claim, losses or damages.
Payment of the invoice to Sleepy Baby Coach Inc. for services provided by Sleepy Baby Coach Inc. constitutes the acknowledgement and agreement of the general terms and conditions outlined on this page.